Four Pillars of Success

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Oct 1, 2015

Ruth Whiteley and her team are busy with a series of mystery shopping exercises for clients.  These exercises are powerful tools that are used by clients in order to maintain their company standards, ensure their team is working to their optimum and establishing areas for improvement within the company.  Ruth believes that ‘so long as the feedback is used in a positive way with constructive observations and achievable retraining standards’, then mystery shopping exercises are great to introduce as part of your company ethos.

Mystery Shopping exercises are powerful tools that are used by clients in order to maintain their company standards, ensure their team is working to their optimum and for establishing areas to improvement within a company.  Ruth believes that ‘so long as the feedback is used in a positive way with constructive observations and relevant product and sales training given as a follow up', then mystery shopping exercises are great to introduce as part of your company ethos.

With your permission, we make calls to your business and record where possible the full interaction.  A summary of the interaction is made along with constructive areas for improvement.  Sometimes the best way to get an individual to see themselves in your customer's shoes, is to get them to listen and/or watch themselves having a customer interaction.  Seeing and hearing, truely is believing.

If you think it might be for your company, then get in touch and we will help you achieve your goals.

 

 

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