Motor Trade Sales, car sales training

Car Service Training

Car Service Training

Our research and experience has brought us to conclude that the customer responds best to individuals who are helpful and friendly and have a professional consultative approach.

Our car service courses will provide the framework for your service personnel to work within and succeed.

People buy from people so that with a helpful and friendly process which offers a 'Positively outrageous service' an improvement in performance is inevitable.

Delegates will return to the dealership environment with a working knowledge of how to maximise every opportunity and have the confidence to believe that they 'can' commit every customer to book a service, repair or MOT.

Listed here are all the components of our 1 day programme.

  • Is this a sales or a service role
  • Develop the service procedures to include a sales element
  • What is selling
  • How the customer is feeling at the start of interaction
  • How the customer must feel before he commits to buy
  • Helpful and friendly
  • The perfect telephone greeting
  • Overcoming the customers' reticence
  • Building Value within the call
  • The dealerships Unique Selling Points
  • The customers' requirements
  • Asking V's Telling
  • Making appointments
  • Minimum performance criteria
  • Implementation of the Impact Grid philosophy based on Hotel bookings
  • Ensuring contact information collected as a minimum performance criteria
  • Ensuring lead source captured to help with marketing analysis
  • Written confirmation (Ideally E mail) to confirm appointments
  • Awareness of competition pricing to ensure competitiveness
  • Offer of incentives where applicable
  • Ensuring we ask for the business
  • Up selling and cross selling dealership services
  • Agreeing the call structure to suit the dealership
  • Promptly following up appointments not kept
  • Agreeing the next contact action
  • Introduction of a referral programme

Content can be tailored to suit the specific requirements of the attendees.

Whatever your car service training requirements, we have the solution.

For more information:

Email us now results@impactsalestraininguk.com

Fill in the purple quick enquiry form.

Request a call back using the orange box provided.

Call 01423 872439

We look forward to hearing from you.

 


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